Are you having trouble? Have no fear we are here to help you!

To help resolve your issue as soon as possible, please include the following when creating a ticket:

Username and Password to your WordPress Back Office
Username and Password to FTP Server
A detailed description of your issue along with screenshots.

SUPPORT TIMINGS

Our support engineers will be available to help you during the following timings Monday to Friday:

01:00 am – 11:00 am EST/EDT (US)
12:00 am – 10:00 am CST/CDT (US)
10:00 pm – 08:00 am PST/PDT (US)
05:00 pm – 03:00 am AEDT/AEST (AUS)
06:00 am – 04:00 pm GMT/BST (UK)
11:30 am – 9:30 pm IST (INDIA)

Average Response Time: 3-6 Hours based on the tickets volume. Sometimes it may even take 24-48hours to get back to you, so please kindly bear with us.

*After hours and on weekends there might be limited support available based on available resources. Please kindly bear with us while we respond to your questions and concerns.

NOTE: If you support has expired please read this.